Legal document

Terms & Conditions

Legally, this document only exists in Polish.

Our Terms & Conditions are a binding legal document, drafted and registered only in Polish — the language of the contract you sign with us. To make things easier for you, we also give you the option to view a translated version below — it's provided purely for your convenience and is not legally binding.

Read the Terms & Conditions in Polish
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Courtesy translation for your convenience only. It is not legally binding — the Polish original above is the only valid version of this document.

Chapter I — General Provisions and Definitions

§1. Operator and Nature of Business

The service Operator is SCV B2B Sp. z o.o. — a company registered in the National Court Register (KRS) under number 0000102659, operating on the territory of the Republic of Poland, VAT ID (NIP): 9540011905, REGON: 272344711, address: Zawiszy Czarnego 2/2, Katowice, hereinafter referred to as the "Operator".

The Operator's business consists of the paid provision of self-storage units to individuals and businesses.

The Operator enables the conclusion and administration of storage rental agreements through an IT system (the "Application").

The Operator does not provide custody services within the meaning of Article 835 of the Polish Civil Code, and the Rental Agreement is not a custody agreement.

§2. Scope of the Terms & Conditions

These Terms & Conditions set out the rules for:

  1. concluding and performing storage unit rental agreements,
  2. using the Application and its electronic functionalities,
  3. the rights and obligations of the Operator and Users,
  4. the liability of the Parties,
  5. payment, inspection, sanctions, and termination of agreements.

These Terms & Conditions form an integral part of the rental agreement concluded between the Operator and the User.

These Terms & Conditions apply to both consumers and businesses, unless stated otherwise.

The current version of the Terms & Conditions is made available to the User before the rental agreement is concluded.

§3. Legal Nature of the Agreement

A storage unit rental agreement is concluded by:

  1. accepting these Terms & Conditions,
  2. accepting the Privacy Policy,
  3. making payment through the Application.

The Terms & Conditions and the Privacy Policy form an integral part of the rental agreement.

Electronic services, including access to the Application, are ancillary and serve solely to conclude and perform the rental agreement.

Acceptance of the Terms & Conditions and the Privacy Policy is equivalent to concluding the rental agreement on the terms set out in them.

It is not possible to use the Operator's services without accepting the Terms & Conditions and the Privacy Policy.

§4. Definitions

For the purposes of these Terms & Conditions, the following terms have the meanings given below:

Application – the IT system (web or mobile application) made available to Users under a white-label model, used to conclude rental agreements, make payments, manage access to storage units, and communicate with the Operator.

Unit – a separated, lockable storage space made available to the User for the duration of the rental agreement.

User – an individual or business that has concluded, or intends to conclude, a rental agreement with the Operator.

Rental Agreement – an agreement for the paid, temporary provision of a Unit, concluded between the Operator and the User.

Rental Term – the period for which the Rental Agreement was concluded, running from its conclusion until its end or expiry.

Electronic Services – functionalities made available through the Application, enabling the conclusion, administration, and performance of the Rental Agreement.

Price List – a schedule of fees, contractual penalties, flat charges, and deposits applicable at the Operator, made available in the Application or on the website.

Unauthorized Use – the User's continued use of a Unit after the Rental Agreement has ended, been terminated, or expired, without its effective renewal.

Deposit – a sum of money collected to secure the Operator's claims arising from the Rental Agreement or these Terms & Conditions.

Force Majeure – an external event, beyond the Operator's control, that could not have been foreseen or prevented, in particular fire, flood, failure of the power or telecommunications network, actions of public authorities, riots, or acts of vandalism.

§5. Acceptance of the Terms & Conditions

The User is required to review these Terms & Conditions before concluding the rental agreement.

Failure to review the Terms & Conditions does not release the User from the obligation to comply with them.

These Terms & Conditions remain in effect for the entire duration of the Rental Agreement.

Chapter II — Conclusion of the Rental Agreement and Online Procedure

§6. Conditions for Concluding the Rental Agreement

A storage unit rental agreement is concluded exclusively in electronic form, through the Application.

Concluding the rental agreement requires jointly meeting the following conditions:

  1. creating a user account in the Application,
  2. selecting a unit and rental period,
  3. reviewing the content of the Terms & Conditions and the Privacy Policy,
  4. accepting the Terms & Conditions and the Privacy Policy by ticking the relevant checkboxes,
  5. making payment in accordance with the Price List.

Failure to meet any of the conditions listed above prevents the rental agreement from being concluded.

§7. Moment the Agreement Is Concluded

The rental agreement is considered concluded at the moment of:

  1. successful completion of payment, and
  2. confirmation of the agreement in the Application.

Confirmation of the agreement may take place in particular through:

  1. a message displayed in the Application,
  2. an email sent to the address provided by the User,
  3. making the rental details available in the User's account.

The User acknowledges that the agreement is concluded automatically, without signing paper documents.

§8. User Account

To conclude and perform the rental agreement, the User is required to create an account in the Application.

The User is required to provide information that is accurate and true.

The Operator is not liable for the consequences of the User providing false, outdated, or incomplete information.

A user account is assigned to a single person and may not be shared with third parties.

§9. Access to the Application

Access to the Application is possible after logging in using credentials set by the User.

The User is required to keep their login credentials confidential.

Any action performed using the User's account is deemed to have been performed by the User.

§10. Duration of the Agreement

The rental agreement is concluded for a fixed term, in accordance with the choice made by the User in the Application.

The agreement may:

  1. expire at the end of the Rental Term,
  2. be extended for a further period,
  3. be terminated early under the rules set out in these Terms & Conditions.

The detailed rules for extending the agreement are set out in the Price List or the Application.

§11. No Right of Withdrawal

The User acknowledges that use of the Unit begins immediately upon conclusion of the agreement.

For consumers, the right of withdrawal from the agreement may be excluded pursuant to Article 38(13) of the Polish Consumer Rights Act, as a service related to the provision of storage space for a specified period.

Where the right of withdrawal is effectively excluded, the User is not entitled to a refund of fees paid.

§12. Agreement Documentation

The Terms & Conditions, the Privacy Policy, and information about the concluded agreement are available in the Application throughout the term of the agreement.

The Operator may archive the content of the agreement and related data in electronic form.

Chapter III — The Application and Electronic Services

§13. Nature of the Application

The Application is an IT tool used to conclude, administer, and perform storage unit rental agreements.

Use of the Application is a necessary condition for concluding and performing the rental agreement.

The Application is made available to the User on an "as is" basis, meaning the Operator provides it in its current technical and functional state, without any guarantee that it meets the User's individual expectations.

The Operator does not guarantee that the Application will operate continuously, error-free, or without faults.

§14. Technical Requirements

Proper use of the Application requires:

  1. a device with internet access,
  2. an active email address,
  3. use of an up-to-date web browser or operating system.

The User bears sole responsibility for meeting the technical requirements on their end.

The Operator is not liable for the inability to use the Application caused by:

  1. an internet outage,
  2. a failure of the User's devices,
  3. outdated or unsupported software,
  4. technical limitations on the User's side.

§15. Availability of the Application and Technical Works

The Operator makes reasonable efforts to keep the Application continuously available, subject to paragraphs 2–6.

Access to the Application may be temporarily limited or suspended, in particular in the event of:

  1. technical failures,
  2. service or maintenance works,
  3. system updates,
  4. force majeure,
  5. actions of third parties, including IT service providers, payment operators, or telecommunications network operators.

The Operator may carry out planned technical works without prior notice to Users, provided they do not cause significant disruption.

The Operator is not liable for the consequences of the Application's temporary unavailability, including the inability to obtain access to a Unit.

Temporary unavailability of the Application does not constitute grounds for a fee reduction, refund, or damages claim.

§16. User Account

The User is required to use the Application in accordance with its intended purpose and these Terms & Conditions.

The User bears full responsibility for actions carried out using their account, regardless of whether they were performed by the User personally or by a third party.

The User is required to:

  1. keep their login credentials confidential,
  2. not share the account with third parties,
  3. promptly notify the Operator of any suspected breach of account security.

The Operator is not liable for damage resulting from the loss, disclosure, or takeover of login credentials by third parties.

§17. Operator's Liability for the Application

The Operator is not liable for:

  1. the operation of the Application supplied by third parties (white-label),
  2. errors arising from the integration of external systems,
  3. malfunction of payment systems,
  4. the Application's lack of compatibility with the User's device.

The Operator is not liable for damage suffered by the User in connection with:

  1. temporary lack of access to the Application,
  2. loss of data stored in the Application,
  3. errors or delays in electronic communication.

The Operator's liability for the provision of Electronic Services is excluded to the fullest extent permitted by law.

§18. Changes to the Application's Functionality

The Operator reserves the right to:

  1. change the Application's functionality,
  2. add or remove features,
  3. replace the Application with another IT system.

The changes referred to above do not constitute a change to these Terms & Conditions or to the rental agreement.

The User acknowledges that the scope and manner of operation of the Application may change during the term of the agreement.

Chapter IV — Security, Risks, and User Liability

§19. General Security Rules

The Operator exercises due diligence to ensure the security of the technical infrastructure and the facility where the storage units are located.

The User acknowledges that, despite the technical and organizational safeguards applied, it is not possible to fully eliminate the risk of accidents, technical failures, or actions by third parties.

The Operator does not guarantee complete security of property stored in the units.

§20. Liability for Property

The User stores items in the Unit at their own risk.

The Rental Agreement does not constitute a custody agreement within the meaning of the provisions of the Civil Code.

The Operator is not liable for:

  1. loss, destruction, or damage to property stored in the Unit,
  2. theft of property,
  3. acts of force majeure,
  4. actions of third parties.

The Operator is not liable for indirect damages or the User's lost profits.

§21. Securing the Unit by the User

The User is required to properly secure the Unit, in particular by:

  1. using functioning locks or padlocks,
  2. making sure each time that the Unit has been locked,
  3. not sharing access credentials with third parties.

The Operator is not liable for the consequences of the User's improper securing of the Unit.

§22. Access by Third Parties

The User bears full responsibility for any third party to whom they have granted access to the Unit or to access credentials.

Any actions of third parties to whom the User has granted access are treated as the User's own actions.

§23. IT-Related Risks

The Operator informs the User that using the Application and IT systems involves the risk of threats such as:

  1. phishing,
  2. malware and ransomware,
  3. takeover of login credentials,
  4. unauthorized access to the account.

The Operator is not liable for damage resulting from the threats referred to above, provided they did not arise through the Operator's fault.

§24. Monitoring and Technical Measures

The facility where the storage units are located may be covered by video monitoring for security purposes.

Monitoring does not constitute a guarantee of the protection of the User's property.

The rules for processing data from monitoring are set out in the Privacy Policy.

§25. Insurance

The Operator does not provide insurance for property stored in the Units.

The User may independently arrange insurance for property stored in the Unit.

Lack of insurance does not give rise to any liability on the Operator's part.

§26. Force Majeure

The Operator is not liable for the non-performance or improper performance of the Rental Agreement caused by force majeure.

In the event of force majeure, the Operator may temporarily restrict access to the facility or to the Units.

Chapter V — Renting Storage Units: Rules, Prohibitions, Inspections

§27. Subject of the Rental Agreement

The subject of the Rental Agreement is the paid, temporary provision to the User of the Unit indicated in the Application.

Each Rental Agreement relates to one specific Unit.

The User does not acquire any rights in rem to the Unit or to the facility in which the Unit is located.

§28. Handover of the Unit

The Unit is handed over by enabling the User to access the facility and the Unit through the Application or other technical means.

Commencing use of the Unit is deemed confirmation that the Unit:

  1. is in a condition allowing its use,
  2. corresponds to the parameters specified in the Application.

The User is required to promptly report to the Operator any objections regarding the condition of the Unit.

§29. Rules for Using the Unit

The User is required to use the Unit in accordance with its intended purpose, these Terms & Conditions, and applicable law.

In particular, it is prohibited to:

  1. use the Unit to carry out business or service activity,
  2. remain in the Unit longer than necessary for loading or unloading,
  3. use the Unit as sleeping quarters or a place for people to stay,
  4. make any modifications to the Unit or interfere with its structure,
  5. sublet, lend, or otherwise make the Unit available to third parties without the Operator's consent.

The User is liable for any damage caused to the Unit or the facility.

§30. Prohibited Items

It is prohibited to store in the Units, in particular:

  1. weapons, ammunition, and explosive materials,
  2. drugs, psychotropic substances, and intoxicants,
  3. flammable, toxic, corrosive, or hazardous materials,
  4. food, perishable goods, and waste,
  5. animals and other living creatures,
  6. items originating from crime,
  7. items of significant value, including cash, works of art, jewelry,
  8. items emitting odors, noise, or other nuisances.

The list referred to above is open-ended.

Storing prohibited items constitutes a gross breach of the Rental Agreement.

§31. Inspection of the Unit

The Operator has the right to inspect the Unit if it has a reasonable suspicion of:

  1. a breach of these Terms & Conditions,
  2. the storage of prohibited items,
  3. a threat to the safety of people, property, or the facility.

The inspection may be carried out:

  1. in the presence of the User,
  2. without the User's presence,
  3. in the presence of the authorities or other authorized entities.

The Operator is not required to notify the User in advance of a planned inspection.

§32. Interference with the Contents of the Unit

Where a breach of these Terms & Conditions is established, the Operator has the right to:

  1. open the Unit,
  2. secure its contents,
  3. move items to another Unit or location,
  4. call the relevant authorities.

The Operator is not liable for damage arising from actions taken in accordance with paragraph 1 above, provided they were justified.

§33. Termination of the Rental Agreement

Upon termination of the Rental Agreement, the User is required to:

  1. empty the Unit of all items,
  2. leave the Unit in unimpaired condition,
  3. lock the Unit.

Termination of the Rental Agreement does not release the User from liability for breaches occurring during its term.

§34. Failure to Empty the Unit

Leaving items in the Unit after the Rental Agreement has ended constitutes Unauthorized Use.

The Operator will call on the User to empty the Unit within a set deadline.

After the deadline has passed without effect, the Operator has the right to:

  1. remove or dispose of the contents of the Unit,
  2. charge the User for the cost of these actions.

The Operator is not liable for the value or condition of disposed items.

§35. Unauthorized Use

The Operator has the right to charge fees for Unauthorized Use in accordance with the Price List.

Unauthorized Use entitles the Operator to immediate intervention with respect to the Unit.

The User bears full responsibility for the consequences of Unauthorized Use.

Chapter VI — Fees, Deposits, Contractual Penalties, and Unauthorized Use

§36. Rental Fees

Under the Rental Agreement, the User is required to pay Fees in accordance with the Price List in effect on the date the Rental Agreement was concluded.

Rental Fees are payable in advance, before the start of the Rental Term.

Failure to make effective payment results in:

  1. the Rental Agreement not being concluded, or
  2. the Rental Agreement expiring at the end of the existing Rental Term.

Where the User ends the Rental Agreement early, Fees already paid are not refundable, regardless of the actual period the Unit was used.

§37. Payment Methods and Processing

Payments are made exclusively through the electronic payment systems made available in the Application.

Payment processing is carried out by an external payment operator: mBank S.A., based in Warsaw at ul. Prosta 18, 00-850 Warsaw, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0000025237, NIP 5260215088, REGON 001254524 (the "Paynow" service).

Available payment methods include: online bank transfers (pay-by-link), BLIK, payment cards, and deferred payments (BNPL).

Data necessary to process payments is transferred in accordance with the Privacy Policy. Processing of payment data is subject to Paynow's own terms and privacy policy.

The service does not involve delivery of goods – access to the rented Storage Unit is granted electronically through the Application immediately after successful payment.

The Operator is not liable for:

  1. delays in processing payments,
  2. errors in payment systems,
  3. a payment institution's refusal to process a transaction,
  4. the security of data transferred to the payment operator.

The day payment is deemed made is the day it is successfully credited.

§38. Deposit

The Operator may make the conclusion of the Rental Agreement conditional on payment of a Deposit, where the Price List so provides.

The Deposit secures the Operator's claims, in particular for:

  1. damage to the Unit or the facility,
  2. breach of these Terms & Conditions,
  3. payment arrears,
  4. the cost of disposing of items.

The Operator has the right to deduct amounts owed to it from the Deposit.

The rules for refunding the Deposit are set out in the Price List.

§39. Contractual Penalties and Flat-Rate Charges

In the event of a breach of these Terms & Conditions, the Operator has the right to charge the User contractual penalties or flat-rate charges set out in the Price List.

Contractual penalties may be charged in particular for:

  1. storing prohibited items,
  2. failing to empty the Unit after the Rental Agreement has ended,
  3. damaging the Unit or the facility,
  4. breaching safety rules.

Charging a contractual penalty does not exclude the Operator's right to pursue damages exceeding its amount, on general principles.

§40. Payment Arrears

In the event of payment arrears, the Operator has the right to:

  1. block access to the Unit,
  2. block the User's account in the Application,
  3. terminate the Rental Agreement with immediate effect.

Blocking access does not release the User from the obligation to pay outstanding Fees.

The Operator may pursue amounts owed through debt collection or legal proceedings.

§41. Unauthorized Use – Financial Consequences

Unauthorized Use results in an obligation to pay the fees set out in the Price List for each day, or part thereof, of Unauthorized Use.

Fees for Unauthorized Use do not exclude the Operator's right to:

  1. charge contractual penalties,
  2. dispose of the contents of the Unit,
  3. pursue damages.

The User bears full financial responsibility for the consequences of Unauthorized Use.

§42. User's Financial Liability

The User bears full financial responsibility for damage caused to the Operator or third parties in connection with use of the Unit.

The Operator is not liable for the User's lost profits.

The Operator's liability, where it arises, is limited to the minimum permitted by applicable law.

Chapter VII — Complaints

§43. Right to File a Complaint

The User has the right to file a complaint regarding the non-performance or improper performance of the Rental Agreement.

Complaints may relate only to services provided by the Operator within the scope of the Rental Agreement.

§44. Form and Manner of Filing a Complaint

Complaints are filed exclusively in electronic form, by sending an email to the address indicated by the Operator.

A complaint should contain at least:

  1. the User's first and last name, or business name,
  2. the email address assigned to the account in the Application,
  3. a description of the reported problem,
  4. the date and circumstances of its occurrence.

The Operator may request that the User supplement the complaint or provide additional information, where necessary to consider it.

Incomplete complaints, or those filed in a form other than specified above, may be left unaddressed.

§45. Complaint-Handling Deadline

The Operator handles a complaint within 14 days of receiving it.

The Operator informs the User of the outcome of the complaint electronically.

In particularly complex cases, the Operator may extend the complaint-handling deadline, informing the User accordingly.

§46. Effects of Filing a Complaint

Filing a complaint does not suspend the obligation to pay Fees, nor does it entitle the User to stop using the Unit.

The User is not entitled to independently withhold or offset payments on account of a filed complaint.

A complaint being upheld does not automatically result in a refund of Fees, unless the Operator decides otherwise.

§47. Scope of Liability in Complaint Proceedings

The Operator's liability within complaint proceedings is limited to the extent permitted by applicable law.

The Operator is not liable for events:

  1. beyond the Operator's control,
  2. caused by force majeure,
  3. arising from the User's breach of these Terms & Conditions.

Chapter VIII — Termination of the Agreement, Blocks, and Sanctions

§48. Termination of the Rental Agreement

The Rental Agreement is terminated:

  1. upon expiry of the Rental Term,
  2. as a result of its termination,
  3. with immediate effect – in the cases specified in these Terms & Conditions.

Termination of the Rental Agreement does not release the User from the obligation to settle all amounts owed up to the date of termination.

§49. Termination of the Agreement by the User

The User may terminate the Rental Agreement at any time, unless the Price List provides otherwise.

Termination of the Rental Agreement does not entitle the User to demand a refund of Fees paid, even where the Rental Agreement is terminated before the end of the Rental Term.

Termination is carried out through the Application or in another manner indicated by the Operator.

§50. Termination of the Agreement by the Operator with Immediate Effect

The Operator has the right to terminate the Rental Agreement with immediate effect in the event of:

  1. a breach of these Terms & Conditions by the User,
  2. the storage of prohibited items,
  3. payment arrears,
  4. a threat to the safety of people, property, or the facility,
  5. use of the Unit inconsistent with its intended purpose.

Termination of the Rental Agreement with immediate effect does not give rise to an obligation to refund Fees.

§51. Blocking of Access

The Operator has the right to temporarily or permanently block access to the Unit and the Application in the event of:

  1. payment arrears,
  2. a breach of these Terms & Conditions,
  3. a suspected security threat.

Blocking of access does not constitute termination of the Rental Agreement, unless the Operator decides otherwise.

Blocking of access does not release the User from the obligation to pay Fees.

§52. Sanctions

In the event of a breach of these Terms & Conditions, the Operator has the right to apply the following sanctions against the User:

  1. charging contractual penalties,
  2. blocking access,
  3. terminating the Rental Agreement,
  4. removing or disposing of the contents of the Unit,
  5. pursuing claims through legal proceedings.

Applying one sanction does not exclude the possibility of applying others.

§53. Effects of Termination of the Rental Agreement

As of the date of termination of the Rental Agreement, the User loses the right to use the Unit.

The User is required to promptly empty the Unit, unless the Operator decides otherwise.

Leaving items after termination of the Rental Agreement is treated as Unauthorized Use.

§54. Archiving of Data

The Operator has the right to retain data relating to the Rental Agreement after its termination, to the extent required by law or for the purpose of pursuing claims.

The detailed rules for processing data are set out in the Privacy Policy.

Chapter IX — Changes to the Terms & Conditions

§55. Changes to the Terms & Conditions

The Operator reserves the right to amend these Terms & Conditions for valid reasons, in particular:

  1. changes in law,
  2. changes in the scope or manner of service provision,
  3. changes to the Application's functionality,
  4. changes to the Price List,
  5. the need to align the Terms & Conditions with court rulings or decisions of authorities.

The Operator informs Users of a change to the Terms & Conditions through the Application or electronically.

Changes to the Terms & Conditions take effect within the period indicated by the Operator, which will not be shorter than 14 days from the date of their announcement, unless the change results directly from a change in law.

Continued use of the Unit after the amended Terms & Conditions take effect is equivalent to accepting them.

Chapter X — Final Provisions

§56. Governing Law

Polish law applies to the Rental Agreement and to any disputes arising from its conclusion or performance.

§57. Dispute Resolution

Any disputes between the Operator and the User will be resolved by the common court having jurisdiction under applicable law.

For Users who are businesses, the court having jurisdiction over the Operator's registered office will hear any disputes.

§58. Invalidity of Provisions

Should any provision of these Terms & Conditions prove invalid or ineffective, this will not affect the validity of the remaining provisions.

An invalid provision will be replaced by a valid provision that comes as close as possible to the economic purpose of the original one.

§59. Entry into Force of the Terms & Conditions

These Terms & Conditions enter into force on the date of their publication in the Application or on the Operator's website.

These Terms & Conditions apply to agreements concluded after the date they enter into force.