Legally, this document only exists in Polish.
Our Terms & Conditions are a binding legal document, drafted and registered only in Polish — the language of the contract you sign with us. To make things easier for you, we also give you the option to view a translated version below — it's provided purely for your convenience and is not legally binding.
The service Operator is SCV B2B Sp. z o.o. — a company registered in the National Court Register (KRS) under number 0000102659, operating on the territory of the Republic of Poland, VAT ID (NIP): 9540011905, REGON: 272344711, address: Zawiszy Czarnego 2/2, Katowice, hereinafter referred to as the "Operator".
The Operator's business consists of the paid provision of self-storage units to individuals and businesses.
The Operator enables the conclusion and administration of storage rental agreements through an IT system (the "Application").
The Operator does not provide custody services within the meaning of Article 835 of the Polish Civil Code, and the Rental Agreement is not a custody agreement.
These Terms & Conditions set out the rules for:
These Terms & Conditions form an integral part of the rental agreement concluded between the Operator and the User.
These Terms & Conditions apply to both consumers and businesses, unless stated otherwise.
The current version of the Terms & Conditions is made available to the User before the rental agreement is concluded.
A storage unit rental agreement is concluded by:
The Terms & Conditions and the Privacy Policy form an integral part of the rental agreement.
Electronic services, including access to the Application, are ancillary and serve solely to conclude and perform the rental agreement.
Acceptance of the Terms & Conditions and the Privacy Policy is equivalent to concluding the rental agreement on the terms set out in them.
It is not possible to use the Operator's services without accepting the Terms & Conditions and the Privacy Policy.
For the purposes of these Terms & Conditions, the following terms have the meanings given below:
Application – the IT system (web or mobile application) made available to Users under a white-label model, used to conclude rental agreements, make payments, manage access to storage units, and communicate with the Operator.
Unit – a separated, lockable storage space made available to the User for the duration of the rental agreement.
User – an individual or business that has concluded, or intends to conclude, a rental agreement with the Operator.
Rental Agreement – an agreement for the paid, temporary provision of a Unit, concluded between the Operator and the User.
Rental Term – the period for which the Rental Agreement was concluded, running from its conclusion until its end or expiry.
Electronic Services – functionalities made available through the Application, enabling the conclusion, administration, and performance of the Rental Agreement.
Price List – a schedule of fees, contractual penalties, flat charges, and deposits applicable at the Operator, made available in the Application or on the website.
Unauthorized Use – the User's continued use of a Unit after the Rental Agreement has ended, been terminated, or expired, without its effective renewal.
Deposit – a sum of money collected to secure the Operator's claims arising from the Rental Agreement or these Terms & Conditions.
Force Majeure – an external event, beyond the Operator's control, that could not have been foreseen or prevented, in particular fire, flood, failure of the power or telecommunications network, actions of public authorities, riots, or acts of vandalism.
The User is required to review these Terms & Conditions before concluding the rental agreement.
Failure to review the Terms & Conditions does not release the User from the obligation to comply with them.
These Terms & Conditions remain in effect for the entire duration of the Rental Agreement.
A storage unit rental agreement is concluded exclusively in electronic form, through the Application.
Concluding the rental agreement requires jointly meeting the following conditions:
Failure to meet any of the conditions listed above prevents the rental agreement from being concluded.
The rental agreement is considered concluded at the moment of:
Confirmation of the agreement may take place in particular through:
The User acknowledges that the agreement is concluded automatically, without signing paper documents.
To conclude and perform the rental agreement, the User is required to create an account in the Application.
The User is required to provide information that is accurate and true.
The Operator is not liable for the consequences of the User providing false, outdated, or incomplete information.
A user account is assigned to a single person and may not be shared with third parties.
Access to the Application is possible after logging in using credentials set by the User.
The User is required to keep their login credentials confidential.
Any action performed using the User's account is deemed to have been performed by the User.
The rental agreement is concluded for a fixed term, in accordance with the choice made by the User in the Application.
The agreement may:
The detailed rules for extending the agreement are set out in the Price List or the Application.
The User acknowledges that use of the Unit begins immediately upon conclusion of the agreement.
For consumers, the right of withdrawal from the agreement may be excluded pursuant to Article 38(13) of the Polish Consumer Rights Act, as a service related to the provision of storage space for a specified period.
Where the right of withdrawal is effectively excluded, the User is not entitled to a refund of fees paid.
The Terms & Conditions, the Privacy Policy, and information about the concluded agreement are available in the Application throughout the term of the agreement.
The Operator may archive the content of the agreement and related data in electronic form.
The Application is an IT tool used to conclude, administer, and perform storage unit rental agreements.
Use of the Application is a necessary condition for concluding and performing the rental agreement.
The Application is made available to the User on an "as is" basis, meaning the Operator provides it in its current technical and functional state, without any guarantee that it meets the User's individual expectations.
The Operator does not guarantee that the Application will operate continuously, error-free, or without faults.
Proper use of the Application requires:
The User bears sole responsibility for meeting the technical requirements on their end.
The Operator is not liable for the inability to use the Application caused by:
The Operator makes reasonable efforts to keep the Application continuously available, subject to paragraphs 2–6.
Access to the Application may be temporarily limited or suspended, in particular in the event of:
The Operator may carry out planned technical works without prior notice to Users, provided they do not cause significant disruption.
The Operator is not liable for the consequences of the Application's temporary unavailability, including the inability to obtain access to a Unit.
Temporary unavailability of the Application does not constitute grounds for a fee reduction, refund, or damages claim.
The User is required to use the Application in accordance with its intended purpose and these Terms & Conditions.
The User bears full responsibility for actions carried out using their account, regardless of whether they were performed by the User personally or by a third party.
The User is required to:
The Operator is not liable for damage resulting from the loss, disclosure, or takeover of login credentials by third parties.
The Operator is not liable for:
The Operator is not liable for damage suffered by the User in connection with:
The Operator's liability for the provision of Electronic Services is excluded to the fullest extent permitted by law.
The Operator reserves the right to:
The changes referred to above do not constitute a change to these Terms & Conditions or to the rental agreement.
The User acknowledges that the scope and manner of operation of the Application may change during the term of the agreement.
The Operator exercises due diligence to ensure the security of the technical infrastructure and the facility where the storage units are located.
The User acknowledges that, despite the technical and organizational safeguards applied, it is not possible to fully eliminate the risk of accidents, technical failures, or actions by third parties.
The Operator does not guarantee complete security of property stored in the units.
The User stores items in the Unit at their own risk.
The Rental Agreement does not constitute a custody agreement within the meaning of the provisions of the Civil Code.
The Operator is not liable for:
The Operator is not liable for indirect damages or the User's lost profits.
The User is required to properly secure the Unit, in particular by:
The Operator is not liable for the consequences of the User's improper securing of the Unit.
The User bears full responsibility for any third party to whom they have granted access to the Unit or to access credentials.
Any actions of third parties to whom the User has granted access are treated as the User's own actions.
The Operator informs the User that using the Application and IT systems involves the risk of threats such as:
The Operator is not liable for damage resulting from the threats referred to above, provided they did not arise through the Operator's fault.
The facility where the storage units are located may be covered by video monitoring for security purposes.
Monitoring does not constitute a guarantee of the protection of the User's property.
The rules for processing data from monitoring are set out in the Privacy Policy.
The Operator does not provide insurance for property stored in the Units.
The User may independently arrange insurance for property stored in the Unit.
Lack of insurance does not give rise to any liability on the Operator's part.
The Operator is not liable for the non-performance or improper performance of the Rental Agreement caused by force majeure.
In the event of force majeure, the Operator may temporarily restrict access to the facility or to the Units.
The subject of the Rental Agreement is the paid, temporary provision to the User of the Unit indicated in the Application.
Each Rental Agreement relates to one specific Unit.
The User does not acquire any rights in rem to the Unit or to the facility in which the Unit is located.
The Unit is handed over by enabling the User to access the facility and the Unit through the Application or other technical means.
Commencing use of the Unit is deemed confirmation that the Unit:
The User is required to promptly report to the Operator any objections regarding the condition of the Unit.
The User is required to use the Unit in accordance with its intended purpose, these Terms & Conditions, and applicable law.
In particular, it is prohibited to:
The User is liable for any damage caused to the Unit or the facility.
It is prohibited to store in the Units, in particular:
The list referred to above is open-ended.
Storing prohibited items constitutes a gross breach of the Rental Agreement.
The Operator has the right to inspect the Unit if it has a reasonable suspicion of:
The inspection may be carried out:
The Operator is not required to notify the User in advance of a planned inspection.
Where a breach of these Terms & Conditions is established, the Operator has the right to:
The Operator is not liable for damage arising from actions taken in accordance with paragraph 1 above, provided they were justified.
Upon termination of the Rental Agreement, the User is required to:
Termination of the Rental Agreement does not release the User from liability for breaches occurring during its term.
Leaving items in the Unit after the Rental Agreement has ended constitutes Unauthorized Use.
The Operator will call on the User to empty the Unit within a set deadline.
After the deadline has passed without effect, the Operator has the right to:
The Operator is not liable for the value or condition of disposed items.
The Operator has the right to charge fees for Unauthorized Use in accordance with the Price List.
Unauthorized Use entitles the Operator to immediate intervention with respect to the Unit.
The User bears full responsibility for the consequences of Unauthorized Use.
Under the Rental Agreement, the User is required to pay Fees in accordance with the Price List in effect on the date the Rental Agreement was concluded.
Rental Fees are payable in advance, before the start of the Rental Term.
Failure to make effective payment results in:
Where the User ends the Rental Agreement early, Fees already paid are not refundable, regardless of the actual period the Unit was used.
Payments are made exclusively through the electronic payment systems made available in the Application.
Payment processing is carried out by an external payment operator: U.S. Bank Europe Designated Activity Company, based in Loughlinstown, Co. Dublin, Ireland, operating in Poland through U.S. Bank Europe DAC Branch in Poland, based in Warsaw, ul. Puławska 17, 02-515 Warsaw, KRS 287836, NIP 2090000825 ("Elavon").
Data necessary to process payments is transferred in accordance with the Privacy Policy. Processing of payment data is subject to Elavon's own terms and privacy policy.
The Operator is not liable for:
The day payment is deemed made is the day it is successfully credited.
The Operator may make the conclusion of the Rental Agreement conditional on payment of a Deposit, where the Price List so provides.
The Deposit secures the Operator's claims, in particular for:
The Operator has the right to deduct amounts owed to it from the Deposit.
The rules for refunding the Deposit are set out in the Price List.
In the event of a breach of these Terms & Conditions, the Operator has the right to charge the User contractual penalties or flat-rate charges set out in the Price List.
Contractual penalties may be charged in particular for:
Charging a contractual penalty does not exclude the Operator's right to pursue damages exceeding its amount, on general principles.
In the event of payment arrears, the Operator has the right to:
Blocking access does not release the User from the obligation to pay outstanding Fees.
The Operator may pursue amounts owed through debt collection or legal proceedings.
Unauthorized Use results in an obligation to pay the fees set out in the Price List for each day, or part thereof, of Unauthorized Use.
Fees for Unauthorized Use do not exclude the Operator's right to:
The User bears full financial responsibility for the consequences of Unauthorized Use.
The User bears full financial responsibility for damage caused to the Operator or third parties in connection with use of the Unit.
The Operator is not liable for the User's lost profits.
The Operator's liability, where it arises, is limited to the minimum permitted by applicable law.
The User has the right to file a complaint regarding the non-performance or improper performance of the Rental Agreement.
Complaints may relate only to services provided by the Operator within the scope of the Rental Agreement.
Complaints are filed exclusively in electronic form, by sending an email to the address indicated by the Operator.
A complaint should contain at least:
The Operator may request that the User supplement the complaint or provide additional information, where necessary to consider it.
Incomplete complaints, or those filed in a form other than specified above, may be left unaddressed.
The Operator handles a complaint within 14 days of receiving it.
The Operator informs the User of the outcome of the complaint electronically.
In particularly complex cases, the Operator may extend the complaint-handling deadline, informing the User accordingly.
Filing a complaint does not suspend the obligation to pay Fees, nor does it entitle the User to stop using the Unit.
The User is not entitled to independently withhold or offset payments on account of a filed complaint.
A complaint being upheld does not automatically result in a refund of Fees, unless the Operator decides otherwise.
The Operator's liability within complaint proceedings is limited to the extent permitted by applicable law.
The Operator is not liable for events:
The Rental Agreement is terminated:
Termination of the Rental Agreement does not release the User from the obligation to settle all amounts owed up to the date of termination.
The User may terminate the Rental Agreement at any time, unless the Price List provides otherwise.
Termination of the Rental Agreement does not entitle the User to demand a refund of Fees paid, even where the Rental Agreement is terminated before the end of the Rental Term.
Termination is carried out through the Application or in another manner indicated by the Operator.
The Operator has the right to terminate the Rental Agreement with immediate effect in the event of:
Termination of the Rental Agreement with immediate effect does not give rise to an obligation to refund Fees.
The Operator has the right to temporarily or permanently block access to the Unit and the Application in the event of:
Blocking of access does not constitute termination of the Rental Agreement, unless the Operator decides otherwise.
Blocking of access does not release the User from the obligation to pay Fees.
In the event of a breach of these Terms & Conditions, the Operator has the right to apply the following sanctions against the User:
Applying one sanction does not exclude the possibility of applying others.
As of the date of termination of the Rental Agreement, the User loses the right to use the Unit.
The User is required to promptly empty the Unit, unless the Operator decides otherwise.
Leaving items after termination of the Rental Agreement is treated as Unauthorized Use.
The Operator has the right to retain data relating to the Rental Agreement after its termination, to the extent required by law or for the purpose of pursuing claims.
The detailed rules for processing data are set out in the Privacy Policy.
The Operator reserves the right to amend these Terms & Conditions for valid reasons, in particular:
The Operator informs Users of a change to the Terms & Conditions through the Application or electronically.
Changes to the Terms & Conditions take effect within the period indicated by the Operator, which will not be shorter than 14 days from the date of their announcement, unless the change results directly from a change in law.
Continued use of the Unit after the amended Terms & Conditions take effect is equivalent to accepting them.
Polish law applies to the Rental Agreement and to any disputes arising from its conclusion or performance.
Any disputes between the Operator and the User will be resolved by the common court having jurisdiction under applicable law.
For Users who are businesses, the court having jurisdiction over the Operator's registered office will hear any disputes.
Should any provision of these Terms & Conditions prove invalid or ineffective, this will not affect the validity of the remaining provisions.
An invalid provision will be replaced by a valid provision that comes as close as possible to the economic purpose of the original one.
These Terms & Conditions enter into force on the date of their publication in the Application or on the Operator's website.
These Terms & Conditions apply to agreements concluded after the date they enter into force.
